New Biz Cards

For the first time in six years I've gotten a new batch of business cards (for work, not personal cards). My previous roles have been very internally focused so I didn't even worry about business cards, but with the new role I do need them.

As I looked at yet another card, it made me walk backwards through the list of jobs I've had and wish that I had a copy (or an image) of each of my cards. I know I have a few of them tucked away in files or old laptop bags. If I find them I'll update this post with a Business Card walk down memory lane. For now, it's just an image of where I stand today professionally.

Rant: Pay for Bad Service - Airline Baggage Fees

If you've traveled recently you probably know about the airline baggage policy changes. The increased fees for baggage have been changing for quite a while, but for me it's getting pretty ridiculous. These fees look to be last ditch efforts for an industry in a steady state of decline.

NOTE: Pay attention to baggage policies BEFORE you buy your tickets. The extra fees you pay for baggage may make it worth buying a more expensive ticket that allows for more baggage. And at least know your baggage weights before you leave home -- in some cases it's cheaper to pay extra baggage fees online instead of at the airport. And be careful packing those large suitcases, it doesn't take much to get to 50lbs (typical weight limit for luggage on economy tickets).


Expedia recently sent me a nice link to updated baggage policies for an upcoming trip (see the image or Expedia's link).

What strikes me as 0dd is American Airlines' baggage policy. Currently they are the ONLY airline charging for your FIRST checked bag! And they have the WORST rate of mishandled bags - 6.85 Mishandled baggage per 1000 passengers. The other large airlines aren't great either, but AA is the worst of this list. (sorry for the poor images, still figuring out SnagIt).


Isn't this some type of leap of faith?

"We suck so pay us more and then we can make it better."

I can see the unintended impact of this policy. Anyone else see a plane load of people trying to cram over sized carry on bags into the overhead?

Obama Car spotted

In SF it's never odd to see tricked out or 'art cars' cruising down the highway, but this car caught my eye. We were driving on 280 South near Palo Alto on Friday night when this car cruised past us. It's covered in Obama bumper stickers -- COVERED!!!

I hit the gas while Ava pulled out her phone to snap a shot. As we slid up beside them and snapped a pic, I felt obliged to give them a thumbs up!! Our friend Jake would be proud!

Travel Tips

After our recent trip to Italy and Bulgaria, I thought I would pass along some travel tips that may seem obvious to some and could save you frustration later.

1. Let your bank and credit cards know you are traveling
The banks are trying harder to fight fraud so they will quickly put a security block on your ATM and credit cards. Take the 5 minutes to call the number on the back of your cards (including your ATM card) and let them know your travel dates and destinations. There were 5-6 of us on our Italy trip that had problems with our ATM cards.

2. Consider using a GPS
The Europe maps for our GPS unit were worth every penny of the $150 we spent. Just be sure how to enter the addresses for your destination. They saved us several times when driving through Italy.

3. Get the phone numbers for your credit cards and bank
Get the international calling details for your credit cards and bank BEFORE you leave. We had problems using the toll free numbers from outside of the USA - and of course, when the bank called to alert us to the security block placed on our cards they left the toll free number to call them back.

4. Find out the details of Roaming coverage and Costs for your mobile phone
Find out the roaming costs before you leave and determine if it makes sense to sign up for an International Calling Plan before you leave. Even if you don't plan on using your mobile phone it's good to have the info just in case. And be careful about data charges!!! Just because you can get a data connection doesn't mean it's covered under you plan -- and roaming data plans typically charge per MB which can add up quickly!

5. Understand how to call FROM your destination
This part really made me feel like an idiot. But figure out how to call from your mobile in roaming mode either within your destination country and back to the US. Also how to call from a landline phone.

6. Set up email filters and rules to hide the non-urgent emails
If you are traveling for vacation you probably still want to read email but try to hide the crap from your inbox, especially if you will be using internet cafes or pay for bandwidth connections. I just setup a label (SAVE) and quickly labeled the msgs from my Inbox as I checked email -- I would have rather had them automatically labeled based on rules defined before I left.

7. Get currency before you leave or right when you land
I'm on the fence on this one and will have to do some more research, but I'm starting to like having a small amount of local currency as soon as I arrive. I'm suspicious of the fees charged when exchanging money at the airports, so I'm going to consider getting currency from the foreign exchange desk of my local bank. My bank also charged a Currency Exchange Fee when I used the ATM card for purchases, so watch out for these fees too.

What's in a Head Nod?

Have you ever realized how much is communicated by a head nod? Especially when you can't use verbal communication? Over the last week, I've been even more aware of how much I depend on body language and head movements for communication. In Bulgaria, you can't depend on the head nod of up/down for Yes and side/side for No because it's reversed in BG. They use the up/down for No and side/side for Yes. Does any other culture do this?

There are many communication studies about how much is communicated via non-verbal cues -- something like 80% is communicated via non-verbal actions (I'm too lazy to link to a specific study). So even though I know the Bulgarian words for Yes and No (da = yes, ne = no), I still find myself paying more attention to the body language than the words. It's even worse if I'm not close enough to hear the words.

We were walking across the parking lot of the metro station on Monday near the BG capital of Sophia and tried to wave down a taxi. As the driver saw the hand wave (seems the taxi hand motion is understood across cultures), he moved his head left to right. I slowed down and started looking for another taxi. When I turned back, Ava was walking faster to the cab as I saw him still shaking his head but also waving us to the taxi.

The head nod can get even more confusing when some Bulgarians switch it up because they know you aren't a local, so you really need to pay attention to the words!!